Contact Us

We're here to help — in English and Japanese.

General Support

For questions about the app, schedules, features, or your account:

support@gomimate.com

Response Times

We aim to respond to every message within:

  • 🇯🇵 Japanese — within 24 hours
  • 🌐 English — within 48 hours

Privacy & Legal

Privacy questions, data requests, or legal matters:

privacy@gomimate.comlegal@gomimate.com

City Coverage Requests

Your city not covered yet? Let us know and we’ll prioritise adding it:

cities@gomimate.com

Please include your city/ward name and prefecture.

Send us a message

Fill out the form below and we'll send you a confirmation email.

Check the FAQ first

Many common questions — about setup, supported cities, sorting rules, and reminders — are answered in our FAQ section.

View FAQ

You can also reach us on social media