General Support
For questions about the app, schedules, features, or your account:
support@gomimate.comPrivacy & Legal
City Coverage Requests
Your city not covered yet? Tell us the city or ward name and prefecture:
cities@gomimate.comResponse Times
We triage every message by language and topic.
Japanese and English usually receive the fastest replies.
- Japanese: within 24 hours
- English: within 48 hours
- Other supported languages: triaged within 48 hours
Send us a message
Fill out the form below and we'll send you a confirmation email.
Check the FAQ first
Many common questions about setup, supported cities, sorting rules, and reminders are answered on the homepage.
You can also reach us on social media